Actions Panel
Complaints Working Group in London - Aptean Respond
Date and time
Location
British Medical Association - BMA
London WC1H 9JP United KingdomDescription
Aptean Complaints Working Group is heading to London!
This free event is a chance to discuss industry topics and best practice, along with regulation and agenda items raised by attendees. The event will take place under Chatham House Rule meaning that as an attendee you can openly discuss your pains without fear of being publicly quoted.
Past topics for discussion have included:
· The definition of a complaint
· Vulnerable customers
· Errors vs. complaints
· Governance: MI and RCA
· Reporting
· PPI
· PSD2
Spaces are limited to ensure vocal discussion, so register today to save your place.
Agenda
12:30-13:30: Networking Lunch
13:30-17:00: Complaints Working Group Discussion
Aptean’s chair will provide topics for discussion as a guide, but a large part of the discussion will be driven by topics you want to hear more about, for example opinions from others on regulation or experiences you would like to share.
Madeleine Skillen from the EMEA Marketing team will be coordinating this event. If you have any questions or would like to suggest a discussion topic then she can be contacted by phone: +44 (0)1604 614 189 or email: madeleine.skillen@aptean.com.